Once the decision has been made to incorporate Daverci as part of your team, we begin working. Transition from paper to paperless MAR can be daunting.
Because this can be a concern, Daverci is committed to training your staff! We want them to feel comfortable, confident and secure with the new eMAR system. Our support staff is ready and waiting to assist with any needs 24x7.
Our process is to conduct interviews to determine your workflow and individual needs. A computer is then built for each med-room that is tailored to your specific needs. Our MAR conversion team converts your paper MARS into electronic MARS.
Our system is designed to work with simplicity and ease, but unfortunately, the occasional issues will arise. We have dedicated staff for just these times.
Daverci has a three-tiered system for technical support 24 hours a day, 7 days a week and 365 days a year. We are here, whatever your needs are, to assist and serve as a viable component to your team. We value our product knowledge and ability to help with any issues, and will follow-through with any customer service needs you may have. Occasionally there will be trouble putting in an order, or questions about existing orders. We are here to help. Other times there may be other, more technical questions. We are here to help.
We have a 100% commitment to making sure that our systems are functioning properly, and our trained professionals will assist in every way possible to ensure that your staff has all of the tools they need to pass their medications without having to spend time figuring out computer systems – we are here to help and are available with a simple phone call. With remote access to your facility’s computers, whether there are one or ten, we will solve whatever is causing an issue to get everyone back on the floor, providing care to those who need it the most.