Immediate Opportunities:

Senior Network Administrator

Daverci Solutions is seeking an individual to join our team who will take responsibility for management and administration of our network, which includes customer locations. This is an excellent opportunity for a hands-on manager to take a leadership position and grow an IT infrastructure/team. The successful candidate will be responsible for all aspects of systems administration and network management including:

• High-volume hardware systems configuration and installation.
• Manage outside contractor(s) or VAR(s) to install and test the Daverci product at customer locations.
• Network monitoring, troubleshooting and tier 2 support for all customer-related connectivity and hardware issues.
  
• Acquisition, deployment, operation and maintenance of Daverci’s internal servers and gateway production servers.
• Operation, back-up and maintenance of internal network applications and data.
• Operation and maintenance of Daverci’s phone system.
• Develop strategy for back-up and disaster recovery of internal and customer-related mission-critical data.

The successful candidate will also be responsible for establishing policies and procedures to insure that customer deployments are installed in a consistent and highly repeatable fashion. This person will assume a leadership role for the coordination of network/system activities including identification and evaluation of external data storage alternatives. A strong team attitude is vital to success in this position.

Required Skills & Qualifications:

The ideal candidate can solve most complex system problems with little or no assistance; can diagnose and differentiate between system, application, database or network problems; exercises good judgment over a broad range of technical subjects; tackles complex issues in creative ways and demonstrates originality and ingenuity, using specialized knowledge gained in the field.

Additional skills and qualifications required:

• Exhibits a high level of competency in all PC/Windows and NT desktop applications (including Web/Windows services, SQL Server, and Pocket PC PDA devices).
  
• Provide local and remote desktop support for Windows XP desktops and laptops
  
• Microsoft Exchange and SharePoint support
  
• Experience with batch scripting, VBScript, or other scripting languages
  
• Experience with open source tools and technologies
  
• Experience with corporate phone systems (Avaya preferred)
  
• Handle multiple projects simultaneously
  
• Works with others to implement technical strategies
  
• Able to describe complex technical issues to a variety of audiences
  
• Listens to others and translates requests to personal action plans
  
• Communicates effectively with cross-functional groups and with upper management
  

Education & Experience:

BA/BS Computer Science and 4+ years relevant expertise or equivalent.

Tier 1 Product Support Specialist

Job Description & Responsibilities:

As a member of our Tier 1 Support Team, you’ll work by phone directly with our customers to resolve reported problems. Your work will enable our customers to provide top quality care to residents in assisted Living facilities and patients in nursing homes. Responsibilities include:

• Handling incoming calls from customers and end-users for product support.
  
• Training and instructing end-users to effectively use computer hardware, software and network products.
  
• Troubleshooting and resolving issues for end-users in a timely, positive and professional manner.
  
• Assisting in the development of troubleshooting guides and other problem resolution techniques.
  
• Escalating issues within the support and engineering organizations as required.
  
• Verifying bugs reported by customers and reporting product enhancement requests and verified bugs to Engineering.
  
• Documenting and disseminating troubleshooting information.
  
• Occasionally assisting with pre-populating Medical Administration Records (MAR’s).

Required Skills & Qualifications:

• Positive and professional customer-focused attitude (internal and external)
  
• Aptitude for learning new software applications and the customer issues they address
  
• Excellent verbal and phone skills and ability to understand issues communicated by phone and obtain sufficient information to review with engineers and other internal personnel
  
• Ability to successfully manage crisis situations and work effectively with non-technical end users
  
• self-starter, with the ability to work effectively in a team environment
  
• Excellent interpersonal skills, including verbal and written communication skills
  
• Experience with MS Office, including demonstrated knowledge of Outlook and Excel
  
• Familiarity with or aptitude for learning about computer hardware, software and network products
  
• Experience in call center and/or customer phone support
  
• Ability to multi-task and function effectively in a highly reactive environment
  
• Detail and results oriented
  
• “Can Do” work ethic and a genuine desire to solve problems for customers
  
• AA preferred; healthcare and/or software support experience a plus
  

The successful candidate will be expected to work on multiple shifts and perform on-call phone support to meet 24x7 support requirements of our customers.

If you have the skills and experience we’re looking for AND the desire to join an emerging growth company where you’ll be part of a team striving to build a great company, we’d like to hear from you! To be considered for this opportunity, please submit your cover letter and resume via an email with “Tier 1 Support” in the subject line.

Notice to Recruiters and Staffing Agencies:

Our preference at Daverci is to recruit candidates directly. We do partner with a limited number of preferred agencies when we identify a need for third party staffing support. We do not accept unsolicited agency resumes. We will pay a fee only if the candidate is presented after there is a signed recruiting agreement between Daverci and the agency and only if we have explicitly engaged the agency for a specific current opening. We do not pay fees for unsolicited candidates submitted to Daverci or any Daverci employee by email, fax, phone, mail, verbal referral or any other means. In the case of candidates submitted without a signed agreement in place or without being solicited to work on a specific open requisition, Daverci explicitly reserves the right to pursue and hire those unsolicited candidates without any financial obligation to the recruiter or agency. No employee of Daverci has any authority to modify the terms of this notice.