Daverci utilizes every available form of communication with facility staff and management. While some situations call for the immediacy of electronic communication via phone, e-mail or fax, others require the clarity and tracking that a hard-copy, teleconference or in-person visit provides.
Support Services
Phone Communication
Phone communication is the most often used method. Our toll-free line gives facility staff immediate access to our product support representatives on a 24/7 basis. Additionally, Daverci staff make periodic phone calls to key facility staff to review the status of our service.
E-mail allows us to stay in touch with both facility staff and management. Daverci is dedicated to reviewing and responding to e-mails on a timely basis. Our product service representatives can be contacted by e-mail when the issue doesn't require an immediate resolution. We also provide an e-fax for submitting data corrections.
Written correspondance
Hard-copy communication is utilized for situations where clarity and tracking is essential. This includes contracts, agreements, and initial training.
Teleconferencing
Teleconferences are used for meetings and discussions where several people are involved.
Training
Daverci is committed to leading each facility through the transition from paper MAR to eMAR. During our first interview we work with the facility to set expectations for training the staff and continue to monitor the process to ensure these expectations are met.
Training On Location
Daverci provides two days of training, one class in the morning and one in the afternoon of each day. The next two days the trainer walks with the staff during med passes for each shift to assist with establishing med pass workflow ad order entry. During the training process the facility is expected to identify two to five super-users and make them available for training on the full use of the system.
Webinars
Daverci also provides webinar training for staff needing training on specific features as well as scheduled webinar training for released upgrades and new features.
